Privacy Policy
We are committed to protecting your privacy and handling your personal data in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our taxi services or interact with our website.
1. Information We Collect
We may collect and process the following information:
- Personal details such as your name, phone number, and email address
- Booking and journey information, including pick-up and drop-off locations
- Payment-related information (processed securely via third-party providers)
- Communications between you and our team
- Website usage data, such as IP address, browser type, and pages visited
2. How We Use Your Information
We use your personal data to:
- Provide and manage our taxi services
- Process bookings and payments
- Communicate with you regarding your journey or enquiries
- Improve our services and customer experience
- Comply with legal and regulatory requirements
We will only use your data where we have a lawful basis to do so.
3. Legal Basis for Processing
Under UK GDPR, we process personal data based on one or more of the following:
- Performance of a contract (to provide taxi services)
- Legal obligations
- Legitimate business interests
- Your consent (where applicable)
4. Data Sharing
We do not sell or rent your personal data. We may share information with:
- Licensed drivers for the purpose of completing your journey
- Payment processors and service providers
- Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and lawfully.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to personal information is limited to authorised personnel only.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data, where applicable
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.